Company information

Diamondcz is a uk company started in 2004 with the aim to keep in stock and supply jewellers, hobby jewellers and artists with the gemstones they need for their projects. We want to try and stock as many cuts and sizes as possible so that eventually any gem can be bought localy and arrive with the customer as soon as possible.

Terms & Conditions

Satisfaction guarantee
We are sure that you will be happy with the quality of our gemstones. However if you are unhappy with your order for any reason, you can cancel it and recieve a full refund within 7 days of recieving your order. You must return the gemstones in the condition that they were sent in and you are responsible for returning them and paying for the return postage. Please make contact within 7 days of receiving your order if you would like to cancel your order. This guarantee does not apply to custom made gemstone orders.

Important

If you are returning goods from outside the European Union you will need to fill out a customs form. When filling out the form, please write customer return, cubic zirconia gemstone and put the value as 0, also make sure the right box is ticked. If you do not do this then we will have to pay import tax to recive the parcel and also a clearance fee. Any amount that we have to pay to recieve a parcel will be deducted from the refund, or the parcel may be refused if the charge exceeds the value of the goods.

Faulty goods
If your goods are faulty, you can return them for a replacement or full refund and a refund of your return postage. Please contact us before returning anything, as a photo of the damage may be all that's necessary.

Please send returns to:

Chris Sweeney
Coppethorn
Village Cross Road
Loddiswell
Kingsbridge
Devon
TQ7 4RQ

Orders cannot be made over the phone, please use the website for ordering. This telephone number is a BT privacy number and is for Diamondcz customer enquiries only. To discuss orders on the phone, the number is: 01548 559 151.

Privacy Policy
The information collected from you if you buy from us is: your name and address to send you your goods to and your email address to notify you of your order. Your email address may be occasionally used to notify you when new gems are in stock which you can opt out of. Your personal information is only used by Diamondcz and is not sold or passed on. Your credit card details are delt with by romancart and payment is passed on to us, we do not store or even see your credit card details.